This is a Entry into Financial Services | Sydney role with Challenger based in Sydney, NSW, AU Challenger Role Seniority - graduate More about the Entry into Financial Services | Sydney role at Challenger Challenger Limited is an ASX-listed investment management firm managing $131 billion in assets (as at 31 December 2024). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement. We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed. Step into a career in Financial Services Looking for a fresh start or your first big opportunity? Whether you’ve worked in hospitality, retail, admin or something entirely different, this could be the beginning of a rewarding new chapter. We’re offering a 12-month contract in our Customer Contact Centre team — a supportive, people-first environment that’s helped many others take their first step into financial services. With recent hires coming from cafes, shops, call centres and community roles, we know that great customer service skills come in many forms. This is your chance to build confidence, learn new skills, and create real impact for customers navigating their financial future. What you’ll be doing: Speaking with customers via phone, email and chat — offering clear, caring and practical support Helping people understand their accounts and solve problems Processing requests and admin tasks with accuracy and care Learning systems, policies and processes so you can handle or escalate customer queries Being part of a friendly team that supports each other and strives to improve every day What we’re looking for: You don’t need financial services experience — we’re more interested in your attitude and approach. We’d love to hear from you if you: Communicate clearly and confidently (especially over the phone) Stay calm under pressure and juggle tasks well Love solving problems and making things easier for others Are curious, eager to learn, and ask thoughtful questions Have some customer service, admin, or contact centre experience What you’ll get: A structured onboarding program and mentorship from a caring team Hybrid working — after training, typically 3 days in our Sydney CBD office, 2 from home A genuine foot in the door to financial services — opening pathways to advice, client services, operations and more Extra points if you have: Contact centre or phone-based experience Studied finance or hold an RG146 — but not essential Experience in superannuation or retirement products No finance background? No problem. This is a great opportunity to pivot, relaunch or kick off your career in an industry that makes a real difference in people’s lives. Ready to take the leap? We’d love to hear from you. LI-GS1 LI-Hybrid LI-Challenger Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career. We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance. Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ workplace inclusion. Job type: Max Term (Fixed Term) Posting Close Date : 13/09/2025 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Challenger team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Communicating with customers Assisting with account inquiries Processing requests Key Strengths Customer service skills Problem-solving ⚡ Adaptability Contact centre experience Finance knowledge Superannuation experience Why Challenger is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Challenger not with Hatch.
